Keeping those glasses clean-looking was also part of the job. The housekeepers kept this move behind closed doors along with another dirty secret I didn’t discover until I walked in on ladies with Pledge in one hand and a minibar glass in the other. Though using furniture polish is quick and effective, over time it causes a waxy buildup that requires a deep scrub. However, I am not recommending you take this tip and apply it in your own home. Spray on a thick white base, rub it in, and you’ll be face-to-face with a spotless, streak-free mirror. You know what cleans the hell out of a mirror, and I’m talking no streaks? Windex? No.
This method is preferred to the civilian method of tucking it under your chin and pulling up the pillowcase like a pair of pants because these ladies have no interest in letting 50 pillows a day come into contact with their faces. To put on a pillowcase, the housekeepers throw a solid karate chop right down the middle of the pillow and then shove it in, folded like a bun. (Will screaming get you what you want? Well, probably.
Tommy, right?” Whatever you asked me to do I am doing it. I’ll stop by later to make sure everything has been taken care of. You don’t have to threaten him or her either, just a nice casual “Thanks for your help. Nothing tightens up an employee’s throat like being directly identified. Want to make sure that the agent doesn’t nod, say “certainly,” and not do a damn thing? Get his or her name. Most of the time, the front desk will be able to solve the problem immediately or at least act as proxy. “Should I speak to a manager about this?” “Should I speak to housekeeping about this?” Those are wonderful and beautiful questions to ask. So briefly outline your problem, offer a solution if you have one, and then ask whom you should speak with to have the problem solved. Though most complaints should be delivered to the front desk directly, in person or on the phone, keep in mind that most issues will not have been caused by the front desk at all. And this one is so much more important than all the others: He is acting like a jerk. He never stayed here before and may never visit the city again.Ĥ. He booked using Expedia, hence he has a deeply discounted rate and is less important.Ģ. The hotel will now pay for the entire night’s room and tax (plus one phone call-how cute is that?) at another comparable hotel in the area.ġ. What happens when the numbers game doesn’t play in the hotel’s favor? Someone gets walked. The sales and reservations departments are encouraged to book the property to 110 percent capacity, in the hopes that with cancellations and no-shows they will fill every room. Since the average no-show rate is 10 percent daily, hotels will overbook whenever possible. The term “walking a guest” sends shivers down any manager’s spine. STAYING FOR JUST ONE NIGHT? YOU MIGHT GET “WALKED.” Compare that with an average room rate, and you can see why it’s a profitable business. That $40 turnover cost includes cleaning supplies, electricity, and hourly wages for housekeepers, minibar attendants, front desk agents, and all other employees needed to operate a room as well as the cost of laundering the sheets. If you’re paying less than $30 dollars a night at a hotel/motel, I’d wager the cost to flip that room runs close to $5. Why? The average cost to turn over a room, to keep it operational per day, is between $30 and $40. The fact that a hotel could fail to be profitable astounds me. He’s also the author of Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality and a man with some hospitality secrets to spill. Jacob has worked on the front lines of hotels for more than a decade, starting as a lowly valet in New Orleans and ultimately landing at a front desk in New York City.
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